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Include the symbol and timeframe, how many candles were loaded, which screen you were on, and what you expected to see instead. A screenshot of the report card is usually enough — the numbers on it identify the run.

Send it. A backtest that looks too good usually is, and the fastest way to find out is to check it together: the Assumptions card next to the report lists what the engine charged for and what it left out, and the walk-forward verdict says whether the strategy survived data it never trained on.

Payments run through Razorpay, so a receipt for every charge comes from them to the email on the account. If a charge looks wrong, if you were billed twice, or if your plan badge does not match what you paid for, mail the address above from the email you signed up with, with the date and the amount — those are fixed at our end, not treated as refund requests.

To cancel, or to ask for a payment back within 7 days of it, the same address works and the Refunds & Cancellation page says exactly what happens and how long the money takes.

Write from the address you signed up with and say you want the account deleted. Everything attached to it goes within 30 days. What sits in your own browser you can clear yourself — the Privacy Policy lists exactly what is stored there.

It is not a trading signal service, and it cannot tell you what to buy. Questions about whether a strategy is right for your capital are outside what this product does — see clause 2 of the Terms.